FAQ

Linen and towels

For linen we charge a one time fee of 2.00 Euro per stay and guest. This fee is mandatory, the use of your own linen is not permitted. Towels can be borrowed for a small fee of 1.00 Euro per piece.

 

Payment

The payment of each reservation is made at check-in. Possible methods of payment are Credit / Mastro / V PAY cards, Visa / Mastercard or cash. Please note that we charge a small fee of € 1.50 per transaction for credit card payments.

 

Best Price Guarantee

We guarantee that you can book the Alcatraz Backpacker Hostel anywhere cheaper than here on our website. If you want to read more about this: Best Price Guarantee

 

Booking

To be able to book beds or rooms, you need a credit card. If you have no credit card, you can also make a booking Request. We will get back to you with an offer within 24 hours , depending on our availability.

 

Check-in

The rooms are available for check-in from 3 p.m. Should you arrive earlier, you are welcome to use our luggage storage for free. In the shared dormitories, out of consideration for the other guests, a check-in is only possible until 1 a.m. in the morning. Please let us know in advance, should you plan to arrive later than 10 p.m.

 

Check-out

The rooms must be vacated and keys returned by 11.00 a.m. Your luggage can be stored in the luggage storage after your check-out free of charge as long as necessary during the day. Want to sleep in and stay in your room a little longer? For only 3 € per person a "Late Check-out" can be booked. This extends your check-out time for 2 more hours until 1 p.m.!

 

Entrance

The entrance of the hostel is protected by a door code. Shortly before your arrival we will write an email to you with the current code, so you will be able to enter the Alcatraz Backpacker Hostel. But do not worry if you have lost or forgotten the code, you can also just use the bell.

 

Bike Rental

You can rent a bike at the hostel. For only € 10.00 for the first day (8.00 € for each additional day) you can bike your way through the city.

 

Families

Families are very welcome! Please also note our discount for children (link).
The childrens age can be stated in this booking form: Form for non-binding requests. However, we do not have baby beds available.

Please also note that children are restricted to stay in our private rooms.

 

Breakfast

In the morning from 7-11 a.m., we offer a breakfast buffet for € 3.80 per person (coffee and tea, milk and cereal, orange juice, toast and whole grain bread, 4 sorts of jam, chocolate spread and honey, and 2 kinds of cheese and fresh fruit). You can already order your breakfast with your booking: Booking.

 

Guestkitchen

Here at Alcatraz Hostel, you have the possibility to prepare your own meals in our guest kitchen. All necessary utensils, pots and pans, are provided for you free of charge.

 

Groups

Groups are welcome to book with us. Please use this form for your booking request: non-binding request form. If you need to separate the boys from girls, please leave a remark.

 

Pets

We are sorry to tell you that all kinds of pets are strictly forbidden at the hostel.

 

Internet Access

There are two computer terminals in our lobby, where you can surf the internet for free. Also, a free wifi hotspot is available in the public areas of the hostel on the ground floor.

 

Children discount

Children under 2 years do not have to pay if they sleep in the bed of their parents. Up to one child (between 2 and 10 years) per room receives a 50% discount (only in private rooms with their parents and not in a dorm room).

 

Opening Hours

The hostel's reception is open from 6 a.m.  in the morning until  1 a.m. at night. Our night-reception sleeps here at the hostel and is able to help you in case of emergency, even when the reception is officially closed.

 

Parking

There is no on-site parking at the hostel. Parking in the streets in the vicinity of the hostel is possible, but not for free. However, it is still possible to park the car for free. We always recommend to drive your car up to the hostel first to unload your luggage. We will then show you where to find the free parking possibilities.

Maps

Free city maps and other tourist-information is available at the reception.

 

Valuables

You may lock up your valuables in the lockers we provide for free in the dormitories. Of course we can also keep your items in the safe at the reception.

 

Bathrooms

Two private rooms always share one bathroom. These two rooms are always located on a small private hallway from which the bathroom can be entered as well. Our 8-bed-dormitory also shares a bathroom with our 4-bed-dormitory. However, the 6-bed-dormitory has got an ensuite bathroom.

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